Airport Information
First, expect a wait at the airport. We require you to be there at the time your puppy's plane lands because some airports work more quickly than others. But we have found that most people have a wait of 20-45 minutes after the plane lands before they are able to retrieve their puppy. It takes time to get the puppy off the plane and to the pick up location. So, we know you're anxious to see your new baby, but please be patient.
You'll want to be well prepared when you pick your puppy up. We recommend that you take the following things along with you to the airport:
1. Puppy bathing wipes, in case your puppy has had an accident and needs to be cleaned up.
2. A bottle of fresh water. We do freeze water in their bowls for them to drink on the trip, but if you're puppy has a long trip, he may have finished it, so he may be thirsty when he comes off the plane.
3. A blanket or towel. You'll want to take your puppy out of the crate and hold him, and often wrapping a blanket around them makes them feel more secure in a new setting.
4. A tube of Nutri-Cal or similar product OR a bottle of honey. Give your puppy some as soon as he comes out of his crate and it will help him to keep his nutrients in while he's adjusting to his new surroundings.
Once you have your puppy, there are a few things you'll want to do before you start home, especially if you have a long ride home. First, take him out of his crate as soon as possible. Don't worry if he's a little shy or nervous. That's normal after shipping and does not mean that they were not well handled. It simply means that your puppy is in a new surrounding and environment that he's not used too. As soon as possible, take him to the car and see if he needs to potty on a puppy pad laid out in the floorboard. Please DO NOT put him down on the ground at the airport. He hasn't completed his shot series yet, so he is not fully protected. Plus, the strange environment and sounds of the airport may spook him. Let him explore the car a bit if he wants to, and then you will probably want to offer him some food and water at this point. There will be a bag of food attached to his crate. Don't worry if he doesn't eat though. He may not eat until you get him home and things settle down a bit. Just don't allow him to go for more than 4-6 hours without some food, even if it's just a little here and there. Please do give him some Nutri-Cal or honey as soon as possible after he comes off the plane though!
As soon as you've got these preliminary things finished, please, please call us and let us know that you've got him and all is well. We've never had a problem with shipping...none of our pups have ever arrived in any condition other than perfectly fine...but we love them, and we do wait to hear from our new owners on shipping day. It's important to us to know that you have your puppy and all is well.
If you have a long trip home, you'll want to stop a few times to allow your puppy to potty and possibly get a drink of water. Some of these guys are beginning to crate train when we send them home, so they may not potty in their crates. And they're small enough that they may still need to potty several times a day.
Once you get your puppy home and get settled in, just have a good time and enjoy him. Just a note: A little diarrhea is normal after a puppy goes to a new home. It is usually a result of stress and changing environments does stress them a bit. It should clear up in a few days.
As soon as you've got these preliminary things finished, please, please call us and let us know that you've got him and all is well. We've never had a problem with shipping...none of our pups have ever arrived in any condition other than perfectly fine...but we love them, and we do wait to hear from our new owners on shipping day. It's important to us to know that you have your puppy and all is well.
If you have a long trip home, you'll want to stop a few times to allow your puppy to potty and possibly get a drink of water. Some of these guys are beginning to crate train when we send them home, so they may not potty in their crates. And they're small enough that they may still need to potty several times a day.
Once you get your puppy home and get settled in, just have a good time and enjoy him. Just a note: A little diarrhea is normal after a puppy goes to a new home. It is usually a result of stress and changing environments does stress them a bit. It should clear up in a few days.